Return Policy

We want you to be completely satisfied with your purchase from CELENZZA. If you are not entirely happy with your order, we are here to help.

• Eligibility for Returns: To be eligible for a return, your item must be unused, unopened, and in its original packaging with all seals intact, within 7 days of delivery.

• Damaged or Defective Items: If you receive a product that is damaged, defective, or incorrect, please notify us immediately via email at support@celenzza.com or WhatsApp at along with pictures of the product. We will arrange a replacement or refund promptly.

• Non-Returnable Items: Due to hygiene and safety reasons, opened or used skincare products cannot be returned or exchanged unless they arrived damaged or defective.

• Refund Process: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed through your preferred bank channel or store credit within a specified timeframe.

• Shipping Costs for Returns: Customers are responsible for paying their own shipping costs for returning items, unless the item arrived damaged or incorrect due to our error.